How Can We Help?
Welcome to YiAiki Support
Find answers to common questions and learn how to make the most of YiAiki.
Installing YiAiki on your Phone
Add YiAiki to your home screen or desktop for an app-like experience
Getting Started
How to sign up as a user
Posting an Errand
How to create and post your first errand
Bidding for Errands
How Runners can bid on available errands
Payments & Escrow
How payments work and how escrow protects you
Refund Policy
When and how refunds work
Handling Issues
What to do if there's a problem with an errand
Safety Guidelines
Essential safety tips for Clients and Runners
Ratings & Reviews
How to rate others and build trust
Cancellations & Refunds
How cancellations and refunds are handled
Wallet & Bank Account Management
How to fund your wallet, add bank accounts, and withdraw earnings
Favorite Runners
How to add favorite runners and assign errands directly to them
Messaging & Communication
How to communicate with runners and clients through YiAiki
Profile Management
How to update your profile information and settings