Handling Issues
While most errands go smoothly, YiAiki provides mechanisms to resolve conflicts fairly. All communication must happen through YiAiki (in-app messaging) to be considered in any dispute.
Step 1: Direct Communication
- If a disagreement arises (e.g., delay, confusion about task scope, quality of work), first try to resolve it directly with the other party using YiAiki's in-app messaging.
Step 2: Opening a Dispute (Clients)
- Disputes can only be raised for errands that are in Awaiting Approval (the runner has marked the task as done and is waiting for your confirmation).
- From your Errands page, open the errand that is Awaiting Approval and click the Dispute button.
- Provide a reason (required)—e.g. work not completed as agreed, quality unsatisfactory, late without notice—and a description (optional) with any relevant details.
- You can mention that you have screenshots, photos, or receipts; the support team may request evidence during investigation. Evidence can also be added by the admin during the review.
- Once you open a dispute, the errand status becomes Disputed and the YiAiki team will investigate.
If a Dispute Is Raised Against You (Runners)
- You will be notified by email and in-app when a client raises a dispute on an errand you completed.
- The admin team will review both sides' messages, the task description, and any evidence.
- You can respond through the dispute process. After the admin resolves the dispute, you will be notified of the outcome.
- Multiple or serious disputes can result in penalties, fines, or account restrictions.
Step 3: Mediation and Resolution
- The YiAiki Support Team reviews: both sides' messages, task descriptions, and any evidence (screenshots, photos, receipts).
- A fair resolution is determined, which may include: full or partial refund to the client, payment release to the runner, compensation to the affected party, fines, and/or account warnings or suspensions.
- You will be notified (e.g. by email) when your dispute is being investigated and when a resolution is reached.
- Disputes are typically reviewed within 24–48 hours. Resolution outcomes are final.